Frequently Asked Questions

Answers to all your questions about 78abc

The questions you have about deposits, withdrawals, the VIP program, betting markets, and responsible gambling — you will find detailed answers to all of them together on this page.

Whether you are new to 78abc or a returning user — small questions often keep coming to mind. Can I deposit with bKash, how long does a withdrawal take, how does VIP cashback work, or can I withdraw money on weekends — we have organised the most frequently asked questions into five categories on this page. If any question is not covered here, our 24/7 live chat support is always ready.

Limits & Controls

A cooling-off period is a set break during which you can temporarily pause all betting activity on your account. To activate this on 78abc, contact our 24/7 live chat or send an email to [email protected]. Our team will process your request promptly and restrict your account for the duration you choose.

Yes, self-exclusion is fully available on 78abc. You can contact the support team yourself to close your account for a specific period. For details on available durations, reach out directly via live chat or email. This step is designed to be voluntary and not easily reversed, to support responsible gambling.

If you or someone you know is facing mental or financial difficulties due to gambling, seeking professional help is important. You can contact mental health service providers and government helplines in Bangladesh. More detailed information is available on 78abc's responsible gambling page. Asking for help takes courage — take action today without delay.

No. 78abc is for users aged 21 and above only. Opening an account and playing betting or casino games is strictly prohibited for minors. We handle the age verification process seriously and reserve the right to investigate any suspicious account.

Some common signs are: spending more than your budget, repeatedly playing to recover lost money, prioritising betting over family or work, being unable to stop playing, and experiencing mental distress. If these signs feel familiar, take a break and visit 78abc's responsible gambling page.

Withdrawals

Yes, winnings from bonuses can be withdrawn — but the wagering requirement must be met first. For the welcome bonus, the wagering requirement is 25x and is calculated on the bonus amount only. For example: if you receive a ৳1,000 bonus, you must place ৳25,000 in bets. Once the requirement is met, the winnings will move to your main balance and can be withdrawn easily from there.

78abc typically completes withdrawals within 1 hour. This is one of our key advantages — in most cases, funds are sent directly to bKash, Nagad, or Rocket quickly. If account verification is complete and all details are correct, the process is even smoother.

Yes, withdrawals on 78abc are available 7 days a week, 24 hours a day. There is no issue even at night or on Fridays and Saturdays. Our payment system is always active and the support team is also ready 24/7, so assistance is available for any issue.

Yes, 78abc only sends withdrawals to the mobile wallet or bank account registered in your own name. This is a very important rule for security. Transferring funds to an account in someone else's name or to a third party is not possible.

The minimum withdrawal limit on 78abc is ৳500. Withdrawal requests below this amount cannot be processed. However, any amount of ৳500 or more can be withdrawn via bKash, Nagad, Rocket, Upay, or bank transfer.

Deposit Questions

Log in to 78abc, go to the deposit section, and select bKash. Send the payment from your bKash to the number provided there, then enter the transaction ID. Your balance is usually updated within a few minutes. If you encounter any issues, let us know via live chat.

78abc does not charge any deposit fee itself. However, your mobile wallet such as bKash or Nagad may charge a small fee for send money transactions — this is their own policy and is outside 78abc's control. Bank charges may also apply for bank transfers.

The minimum deposit amount on 78abc is ৳500 for all payment methods. Deposits below this amount are not accepted. However, to get the maximum benefit from the welcome bonus, depositing ৳5,000 makes it possible to receive up to ৳5,000 in bonus.

Money can be deposited into 78abc using five methods: bKash, Nagad, Rocket, Upay, and bank transfer (through major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). A minimum of ৳500 can be deposited using all methods.

Sometimes a deposit may take a little longer to reflect due to network or server delays. Wait a few minutes and refresh the page. If it still doesn't appear, contact us via live chat or at [email protected] with your transaction ID and a screenshot — the support team will verify and resolve it quickly.

VIP Benefits

78abc VIP members can receive weekly cashback, priority withdrawal processing, special promotional offers, and a dedicated account manager. The higher the tier, the more the benefits increase. Players who reach the Diamond tier enjoy the highest level of benefits.

VIP tiers can be moved up by playing regularly and consistently increasing betting volume. There is no fixed turnover threshold — our system automatically upgrades tiers based on your activity. The more active you are, the faster you can move up.

There are five VIP tiers on 78abc: Bronze (up to 0.2% weekly cashback), Silver (up to 0.3%), Gold (up to 0.5%), Platinum (up to 0.6%), and the highest tier Diamond (up to 0.8% weekly cashback). Benefits increase step by step as you move up each tier.

Every week, a set percentage of your net losses is returned to your account as cashback. The rate is determined by the VIP tier you are on. For example, if you are on the Gold tier, you can receive up to 0.5% cashback. Cashback is generally credited at the start of the following week.

BPL & International Matches

An accumulator bet (or parlay) is a bet where you place predictions for multiple matches together on a single slip. The odds for each event are multiplied, so the potential winnings can be much higher. However, if any one prediction is wrong, the entire bet is lost. On 78abc, accumulator bets can be placed on international matches including BPL, IPL, and the T20 World Cup.

Decimal odds are the simplest method. Multiply the odds number by your stake to get the total return. For example: if the odds are 2.50 and you bet ৳100, you will receive a total of ৳250 if you win (৳150 profit). The higher the odds, the greater the potential win but the lower the probability.

Yes, 78abc offers live in-play betting. Bets can be placed at real-time odds even after a match has started. In in-play betting, odds change every moment, so making quick decisions is important. Options range from over-by-over markets in cricket to goal markets in football.

The most popular cricket betting markets on 78abc are: match winner (who will win), toss winner, top run scorer, top wicket taker, most runs in an over, and Man of the Match. For example, in a Bangladesh vs India match, the market for the Tigers' win is the most popular. These markets are active during BPL, IPL, and ICC tournaments.

The main markets are available for both BPL and the T20 World Cup — but some special markets may differ depending on the tournament. The ICC T20 World Cup includes long-term betting opportunities like a tournament champion market, which may or may not be available in BPL. Available markets for each tournament can be seen in detail in the sports section of 78abc.

Still have questions? We are always here

Our support team is ready to help in both Bengali and English, 7 days a week, 24 hours a day. Contact us for any question or issue.

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